Grovelands Medical Centre

701 Oxford Road, Reading, Berkshire, RG30 1HG
Telephone: 0118 958 2525 | Fax: 0118 952 3633

‘Did Not Attend’ (DNA) – wasted appointments

Historically – and despite our best endeavours – patients who fail to cancel unwanted appointments (Did Not Attend or DNA) amounted to an average of 7% of all appointments booked. Failure to release an unwanted appointment denies it to another patient who would very much like to book it themselves.

We write to patients who DNA a lot of their appointments and if they persist, are removed from the patient list and need to register at another practice.

A reminder that you can cancel by:
* Accessing our automated service (Patient Access) 24 hours a day by dialling 0118 958 2525 option 1, then option 1 again. Follow the instructions for entering your date of birth and phone number, following both by the star key.
* text ‘cancel, your name, date of appointment’ to 07522 294416
* e-mail [email protected]
* Calling the surgery on 0118 958 2525 during surgery hours.
* We also send out two text reminders: on the day of booking and 24 hours before your appointment. Please ensure we have your up-to-date mobile number.

Your cooperation in helping use utilise valuable NHS resources is very welcome.