Please click the link to view opening times for local pharmacies on Christmas Day, Boxing Day and New Year’s Day http://www.gpwebsolutions-host.co.uk/2752/files/2018/12/PHARMACY-CHRISTMAS-3.pdf
Local Pharmacy Opening Hours for Christmas and New Year
Extended GP Access
Extended GP Access During Evenings and Weekends
In 2016 NHS England published the General Practice Forward View, their vision for primary care, which included a commitment to improve access for patients, including appointments at evenings and weekends. Refreshed guidance in February 2018 means that from 1 October 2018 patients will have access to appointments during the evenings and at weekends. To arrange an appointment please contact the Patient Services Team.
Learn more about why GP practices are opening for longer https://www.england.nhs.uk/gp/gpfv/redesign/improving-access/
We’re here for you, for longer http://www.gpwebsolutions-host.co.uk/2752/files/2018/10/NHS_Ext_Hours_A4_GP-No-nurse-ref.pdf
IMPORTANT – New Appointments System
Effective 5 March, we are only taking calls for urgent, on the day appointments between 08:00 and 09:30. Calls for routine appointments will only be taken from 09:30. This is due to our newly-introduced Urgent Care system.
Antibiotic Awareness Campaign
Antibiotics are important medicines for treating bacterial infections in both humans and animals. However, bacteria can adapt and ﬁnd ways to survive the effects of an antibiotic.
This means antibiotics are losing their effectiveness at an increasing rate. The more we use antibiotics, the greater the chance bacteria will become resistant to them and they can no longer be used to treat infections.
Antibiotics do not work on viral infections, and your GP will only prescribe them when appropriate to your condition. For more information, see here.
Choose Well – NHS and pharmacy services
Choose Well will help you decide if you need medical attention if you get sick. It explains what each NHS service does, and when it should be used. Choosing Well means that you and your family will get the best treatment. It also allows busy NHS services to help the people who need them most. More information here.
Call NHS 111 if you urgently need medical help or advice but it’s not a life-threatening situation. You can also call NHS 111 if you’re not sure which NHS service you need.
Call 999 if someone is seriously ill or injured and their life is at risk.
Visit a walk-in centre, minor injuries unit or urgent care centre if you have a minor illness or injury (cuts, sprains or rashes) and it can’t wait until the surgery is open.
Ask your local pharmacist for advice – your pharmacist can give you advice for many common minor illnesses, such as diarrhoea, minor infections, headache, travel advice or sore throats.
Make an appointment with a GP if you are feeling unwell and it is not an emergency.
Please see this leaflet Choose Well A5
Changes to Prescriptions Management / Patient Access
Changes to Prescription Management Policy
Would you like to save time requesting and collecting your prescriptions?
We are moving to electronic requests for repeat prescription requests within 6 months. The benefits to you are:
• You can request your prescriptions from home or via an app – saving you a visit to the surgery.
• The process is quicker and more streamlined, saving us all time.
In order to do this, please register for Online Patient Access by bringing in Photo ID to reception.
This service also allows you to book appointments and view your medical records online.
We also want all patients to move to the Electronic Prescription Service (EPS). This allows the surgery to send your prescriptions direct to a nominated pharmacy.
The benefits to you are:
• You do not have to visit the surgery to collect your prescription – saving you time both in travel and
waiting in reception
• No risk of losing paper prescriptions
• Pharmacies have longer opening hours – therefore you have greater flexibility in when and where you collect
Please ask reception for a form to choose your nominated pharmacy.
Changes to booking non-emergency patient transport
Grovelands Medical Centre will no longer be booking the non-emergency patient transport service (NEPTS) for patients.
This can now be booked by patients directly through contacting 0300 100 0015.
You can then manage your booking through the Patient Zone of the website NEPTS
The advantages to this for you as the patient are as follows:
• You can manage your own bookings
• You can check the journey status
• You can receive SMS text notifications of your booking and journey status
• You can ensure that the personal and medical information provided to the service is accurate
Please note that you will need to meet the NEPTS eligibility criteria.
For further information please visit the latest information in the NEPTS service at the Patient Zone section of the website NEPTS.
Calls to and from the practice are recorded
For quality and patient safety, calls to and from the practice are recorded.
CQC Rating – Good across all indicators
We are pleased to announce that the Care Quality Commission has rated our services as Good across all indicators.
Many thanks to those patients who contributed your comments to the CQC via the comments box in reception.
A copy of the full report is
Friends & Family Test – latest feedback from our patients
Text messages are sent after patient consultations with their GP or nurse, asking whether you would recommend us to friends and family.
These are the recommendation levels so far for 2018:
January – 94%
February – 98%
March – 94%
April – 90%
May – 88%
June – 94%
July – 92%
August – 88%
September – 88%
We encourage feedback from all our patients via any format you prefer; this website, email, letter or in person.