Grovelands Medical Centre

701 Oxford Road, Reading, Berkshire, RG30 1HG
Telephone: 0118 958 2525 | Fax: 0118 952 3633

Surgery closures – Christmas and New Year

We are open as usual except for the bank holidays of 25 & 26 December, and 1 January.

Our Saturday clinics are open for pre-booked appointments only on 16 December, 13 & 27 January.

We would like to wish all our patients a happy holiday season.

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Christmas and New Year pharmacy bank holiday opening hours

A list of Berkshire pharmacies open over the Christmas and New Year period is found here: 2017-18 Christmas and New Year BH Posters – BERKS Final Version

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Salaried GP required

We are looking for a salaried GP to work up to 6-8 sessions p.w. Please email christopher.maude@nhs.net and for more information see GP associate

Chris Maude
Practice Manager

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Antibiotic Awareness Campaign

Antibiotics are important medicines for treating bacterial infections in both humans and animals. However, bacteria can adapt and find ways to survive the effects of an antibiotic.

This means antibiotics are losing their effectiveness at an increasing rate. The more we use antibiotics, the greater the chance bacteria will become resistant to them and they can no longer be used to treat infections.

Antibiotics do not work on viral infections, and your GP will only prescribe them when appropriate to your condition. For more information, see here.

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Choose Well – NHS and pharmacy services

Choose Well will help you decide if you need medical attention if you get sick. It explains what each NHS service does, and when it should be used. Choosing Well means that you and your family will get the best treatment. It also allows busy NHS services to help the people who need them most. More information here.

Call NHS 111 if you urgently need medical help or advice but it’s not a life-threatening situation. You can also call NHS 111 if you’re not sure which NHS service you need.

Call 999 if someone is seriously ill or injured and their life is at risk.

Visit a walk-in centre, minor injuries unit or urgent care centre if you have a minor illness or injury (cuts, sprains or rashes) and it can’t wait until the surgery is open.

Ask your local pharmacist for advice – your pharmacist can give you advice for many common minor illnesses, such as diarrhoea, minor infections, headache, travel advice or sore throats.

Make an appointment with a GP if you are feeling unwell and it is not an emergency.

Please see this leaflet Choose Well A5

self care pharmacist

SCWPrintPoster2017

Stay Well lefalet

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Flu vaccinations 2017/18

Our two walk-in clinics were held in October. If you have not yet had your flu vaccination and are in an eligible group, please ask reception for an appointment to have one.

You are eligible to receive a free flu jab if you:
– are 65 years of age or over
– are pregnant
– have certain medical conditions
– are living in a long-stay residential care home or other long-stay care facility
– receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill

If you have any questions, please ask reception.

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Hearing Aid Batteries – important changes from 1st June

From June 2017, you will need a battery book in order to obtain hearing aid batteries.

How do I get a battery book?

• By sending your details to: Batteries, Audiology 3, Royal Berkshire Hospital, London Road, Reading, RG1 5AN
• Or emailing your name, date of birth/address with a subject ‘Battery Card’ to audiology.royalberkshire@nhs.net
• By attending the reception desk in Audiology 2, Royal Berkshire Hospital
• Collecting one at your next visit to the drop-in repairs and maintenance clinics

What are the benefits?

• The Battery Book will help ensure that batteries are reaching the right people. We have seen an increase in people requesting batteries to power privately-purchased hearing aids
• To ensure they reach you in optimum condition. Regular supply is helpful to avoid stockpiling of batteries. Few people know that keeping batteries for prolonged periods or in wrong conditions can increase the risk of faulty cells
• By adopting the Battery book, you can help preserve NHS battery provision in the community and sustainability of this service

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Changes to Prescriptions Management / Patient Access

Changes to Prescription Management Policy

Would you like to save time requesting and collecting your prescriptions?

We are moving to electronic requests for repeat prescription requests within 6 months. The benefits to you are:
• You can request your prescriptions from home or via an app – saving you a visit to the surgery.
• The process is quicker and more streamlined, saving us all time.

In order to do this, please register for Online Patient Access by bringing in Photo ID to reception.

This service also allows you to book appointments and view your medical records online.

We also want all patients to move to the Electronic Prescription Service (EPS). This allows the surgery to send your prescriptions direct to a nominated pharmacy.

The benefits to you are:
• You do not have to visit the surgery to collect your prescription – saving you time both in travel and
waiting in reception
• No risk of losing paper prescriptions
• Pharmacies have longer opening hours – therefore you have greater flexibility in when and where you collect
your medications.

Please ask reception for a form to choose your nominated pharmacy.

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Changes to booking non-emergency patient transport

Grovelands Medical Centre will no longer be booking the non-emergency patient transport service (NEPTS) for patients.

This can now be booked by patients directly through contacting 0300 100 0015.

You can then manage your booking through the Patient Zone of the website NEPTS

The advantages to this for you as the patient are as follows:
• You can manage your own bookings
• You can check the journey status
• You can receive SMS text notifications of your booking and journey status
• You can ensure that the personal and medical information provided to the service is accurate

Please note that you will need to meet the NEPTS eligibility criteria.

For further information please visit the latest information in the NEPTS service at the Patient Zone section of the website NEPTS.

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Calls to and from the practice are recorded

For quality and patient safety, calls to and from the practice are recorded.

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