Grovelands Medical Centre

701 Oxford Road, Reading, Berkshire, RG30 1HG
Telephone: 0118 958 2525 | Fax: 0118 952 3633

Bank Holiday closures and pharmacy hours – 7 May & 28 May

We are closed for the bank holidays on 7 May and 28 May. If you have a life-threatening medical emergency on those dates dial 999. For less urgent medical situations, dial 111.

Pharmacies open that day are included here: 2018 May Posters – Berks

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IMPORTANT – New Appointments System

Effective 5 March, we are only taking calls for urgent, on the day appointments between 08:00 and 09:30. Calls for routine appointments will only be taken from 09:30. This is due to our newly-introduced Urgent Care system.

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Antibiotic Awareness Campaign

Antibiotics are important medicines for treating bacterial infections in both humans and animals. However, bacteria can adapt and find ways to survive the effects of an antibiotic.

This means antibiotics are losing their effectiveness at an increasing rate. The more we use antibiotics, the greater the chance bacteria will become resistant to them and they can no longer be used to treat infections.

Antibiotics do not work on viral infections, and your GP will only prescribe them when appropriate to your condition. For more information, see here.

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Choose Well – NHS and pharmacy services

Choose Well will help you decide if you need medical attention if you get sick. It explains what each NHS service does, and when it should be used. Choosing Well means that you and your family will get the best treatment. It also allows busy NHS services to help the people who need them most. More information here.

Call NHS 111 if you urgently need medical help or advice but it’s not a life-threatening situation. You can also call NHS 111 if you’re not sure which NHS service you need.

Call 999 if someone is seriously ill or injured and their life is at risk.

Visit a walk-in centre, minor injuries unit or urgent care centre if you have a minor illness or injury (cuts, sprains or rashes) and it can’t wait until the surgery is open.

Ask your local pharmacist for advice – your pharmacist can give you advice for many common minor illnesses, such as diarrhoea, minor infections, headache, travel advice or sore throats.

Make an appointment with a GP if you are feeling unwell and it is not an emergency.

Please see this leaflet Choose Well A5

self care pharmacist


Stay Well lefalet

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Changes to Prescriptions Management / Patient Access

Changes to Prescription Management Policy

Would you like to save time requesting and collecting your prescriptions?

We are moving to electronic requests for repeat prescription requests within 6 months. The benefits to you are:
• You can request your prescriptions from home or via an app – saving you a visit to the surgery.
• The process is quicker and more streamlined, saving us all time.

In order to do this, please register for Online Patient Access by bringing in Photo ID to reception.

This service also allows you to book appointments and view your medical records online.

We also want all patients to move to the Electronic Prescription Service (EPS). This allows the surgery to send your prescriptions direct to a nominated pharmacy.

The benefits to you are:
• You do not have to visit the surgery to collect your prescription – saving you time both in travel and
waiting in reception
• No risk of losing paper prescriptions
• Pharmacies have longer opening hours – therefore you have greater flexibility in when and where you collect
your medications.

Please ask reception for a form to choose your nominated pharmacy.

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Changes to booking non-emergency patient transport

Grovelands Medical Centre will no longer be booking the non-emergency patient transport service (NEPTS) for patients.

This can now be booked by patients directly through contacting 0300 100 0015.

You can then manage your booking through the Patient Zone of the website NEPTS

The advantages to this for you as the patient are as follows:
• You can manage your own bookings
• You can check the journey status
• You can receive SMS text notifications of your booking and journey status
• You can ensure that the personal and medical information provided to the service is accurate

Please note that you will need to meet the NEPTS eligibility criteria.

For further information please visit the latest information in the NEPTS service at the Patient Zone section of the website NEPTS.

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Calls to and from the practice are recorded

For quality and patient safety, calls to and from the practice are recorded.

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CQC Rating – Good across all indicators

We are pleased to announce that the Care Quality Commission has rated our services as Good across all indicators.

Many thanks to those patients who contributed your comments to the CQC via the comments box in reception.

A copy of the full report is here

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Friends & Family Test – latest feedback from our patients

Text messages are sent after patient consultations with their GP or nurse, asking whether you would recommend us to friends and family.

In July, you rated us with 100% patient satisfaction, and in August, it was 94% satisfaction; September 92% satisfaction; October 92% satisfaction; November 96% satisfaction; December 88% satisfaction
January 2017 82% satisfaction; February 84% satisfaction; March 84% satisfaction; April 87% satisfaction; May 82% satisfaction; June 85% satisfaction; July 90% satisfaction; August 94% satisfaction; September 92% satisfaction; October 85% satisfaction; November 96% satisfaction; December 82% satisfaction; January 2018 94% satisfaction; February 98% satisfaction.

The detailed reports are here:
iPlato FFT report Jul 2016
iPlato FFT report Aug 2016
iPlato FFT report Sep 2016
iPlato FFT report Oct 2016
iPlato FFT report Nov 2016
iPlato FFT report Dec 2016
iPlato FFT report Jan 2017
iPlato FFT report Feb 2017
iPlato FFT report Mar 2017
iPlato FFT report Apr 2017
iPlato FFT report May 2017
iPlato FFT report June 2017
iPlato FFT report Jul 2017
iPlato FFT report Aug 2017
iPlato FFT report Sep 2017
iPlato FFT report Oct 2017
iPlato FFT report Nov 2017
iPlato FFT report Dec 2017
iPlato FFT report Jan 2018
iPlato FFT report Feb 2018

We encourage feedback from all our patients via any format you prefer; this website, email, letter or in person.

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‘Did Not Attend’ (DNA) – wasted appointments

Historically – and despite our best endeavours – patients who fail to cancel unwanted appointments (Did Not Attend or DNA) amounted to an average of 7% of all appointments booked. Failure to release an unwanted appointment denies it to another patient who would very much like to book it themselves.

That was bad enough, but in April, it rose suddenly to 14%.

We write to patients who DNA a lot of their appointments and if they persist, are removed from the patient list and need to register at another practice.

A reminder that you can cancel by:
* Accessing our automated service (Patient Partner) 24 hours a day by dialling 0118 958 2525 option 1, then option 1 again. Follow the instructions for entering your date of birth and phone number, following both by the star key.
* text ‘cancel, your name, date of appointment’ to 07522 294416
* e-mail [email protected]
* Calling the surgery on 0118 958 2525 during surgery hours.
* We also send out two text reminders: on the day of booking and 24 hours before your appointment. Please ensure we have your up-to-date mobile number.

Your cooperation in helping use utilise valuable NHS resources is very welcome.

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